Refund and Returns Policy


  • Returns must be in their original, unused, and undamaged condition with all tags attached and all packaging included.
  • Return time frames are either 30 days (from the delivery date) or final sale; this is indicated in each item’s description located on the product page. 
  • Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded.
  • Shipping charges are not refundable. 
  • Final sale items are excluded and can not be returned or exchanged and all items must be unworn, unwashed and undamaged.

*Important Note: Late returns will not be accepted past their indicated returns period and no refund will be issued.


If a return or refund request is caused by your side, you will be in charge of the return shipping fee. If the return caused by us, we will be responsible for the shipping. 


Step 1: If you have an account, please log in and view your order to check your order number. 

Step 2: Please contact customer service at [email protected] to start your return. Indicate your order number and the items you would like to return and someone will follow up with you to create an RMA & provide a shipping label.

Step 3: Send it back to us attached the return label we sent you and send to this address:  Sinh Long, Na Hang, Tuyen Quang 300000

Please note: 

We accept returns within 30 days* of delivery, unless items are marked ‘Final Sale.’ All items must be unworn, unwashed and undamaged


Product on Wagonboutique are available in very limited quantities for only a short period of time. Please kindly notify us for exchange request and if possible for exchange we can assist then we will instruct you to do exchange proceed. 


Returns will be processed within 5 business days from the date we receive your package. If an RMA is not provided with your refund delays can take up to 2 weeks.

Depending on your card issuer your refund may take 5-10 business days to appear on your billing statement.


Address: Sinh Long, Na Hang, Tuyen Quang 300000,Vietnam
Phone: +84 365 443 064
Email:[email protected]

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